FREQUENTLY ASKED QUESTIONS

What are your delivery options?

At Stitch Boutiques, we offer several delivery options to ensure your purchase reaches you in a timely and convenient manner. For domestic orders within the United States, we provide standard shipping, which typically takes 3-5 business days, as well as expedited shipping for those who need their items sooner. For our international customers, we offer standard international shipping with delivery times varying based on the destination country. No matter where you are, we want to make sure you receive your purchase in the way that works best for you.
How do I track my order from SB?

Tracking your order from Stitch Boutiques is easy and convenient. Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. Simply click on the link or enter the tracking number on the carrier's website to get real-time updates on the status and location of your package. If you have any additional questions, please contact us at mt@stitchboutiques.com
What is your returns policy?

At Stitch Boutiques, we take pride in delivering meticulously tailored and individually crafted products exclusively for you. Due to the personalized nature of our items, we are unable to accept cancellation requests once merchandise has been ordered or personalized. Each product is made with great attention to detail to ensure it meets your specific requirements. However, if you encounter any issues with your order, please reach out to our customer service team, and we will do our best to assist you. We are committed to providing you with high-quality, custom-made products and want to ensure your satisfaction with every purchase from Stitch Boutiques.
How can I contact SB customer service team?

At Stitch Boutiques, we are committed to providing excellent customer service. You can reach our customer service team by emailing mt@stitchboutiques.com Our team is available Monday through Friday from 9am to 5pm to assist with any questions or concerns you may have regarding your orders, product inquiries, or general assistance. We strive to ensure that every customer has a positive experience with us, so please don't hesitate to reach out to us for any assistance you may need.
What is your cancellation policy?

At Stitch Boutiques, we strive to provide our customers with the highest quality custom products. Due to the personalized nature of our items, once an order has been processed, it cannot be canceled. We encourage customers to review their orders carefully before finalizing the purchase to avoid any inconvenience. If you have any additional questions, please contact us at mt@stitchboutiques.com
How do I use a gift card at SB?

A gift card from Stitch Boutiques can be redeemed online, simply enter the unique code provided on the gift card during the checkout process. Please note that our gift cards cannot be exchanged for cash.
What forms of payment do you accept at SB?

At Stitch Boutiques, we strive to make your shopping experience as convenient as possible by offering a variety of payment options. We accept all major credit and debit cards. Our payment gateway is secure, ensuring that your transactions are safe and your personal information is protected. If you have any further questions or encounter issues during checkout, our customer service team is available to assist you.